FAQs and Troubleshooting

A curated list of the most commonly asked questions by Ahrefs customers (sorted by tools!)

Si Quan Ong avatar Alison Lim avatar Dania avatar +6
59 articles in this collection
Written by Si Quan Ong, Alison Lim, and Dania and 6 others
Site Explorer

What does "Page is not currently in our index" mean?

Rebekah avatar
Written by Rebekah
Updated over a week ago

Why is the number of referring domains on my dashboard different from the Site Explorer Overview?

Find out why the number of referring domains differs from your dashboard and your referring domains report
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

Why do I see different number of results for www.domain.com and domain.com?

Helen avatar
Written by Helen
Updated over a week ago

Does Ahrefs have a spam score, or something similar?

Find out if Ahrefs has a spam score, and how you can check your backlinks for spam.
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

Can I see historic data on New/Lost backlinks (domains)?

Here is how far back the data on New/Lost backlinks (domains) is reported.
Helen avatar
Written by Helen
Updated over a week ago

Why has there been a drop in my Domain Rating (DR) recently? Did your crawl algorithm change?

Understand the reasons for a drop in your website's Domain Rating (DR) by understanding this metric better
Dania avatar
Written by Dania
Updated over a week ago

Why is 'Captcha' shown in my Site Explorer

Captcha message returned instead of title tag
Alison Lim avatar
Written by Alison Lim
Updated over a week ago

Why do I see "There are no results in our index for the specified domain/URL" message in Site Explorer?

Got no data for your target? Check out why and what to do about it!
Helen avatar
Written by Helen
Updated over a week ago

Why is there a 'spike' in Referring Domains in 2013?

Referring domains implementation history
Alison Lim avatar
Written by Alison Lim
Updated over a week ago

My competitor doesn't have links from high-DR sites, so why are his DR and Ahrefs Rank higher than mine?

Tim Soulo [Ahrefs] avatar
Written by Tim Soulo [Ahrefs]
Updated over a week ago

What is the max number of backlinks/domains that can be downloaded for Agency plan?

Find out how many backlinks/domains you can export with Agency plan
Vlad Koval avatar
Written by Vlad Koval
Updated over a week ago

Why does organic traffic exist on the graph for my website when it is not in existence before Dec 2016?

Find out the reason why the organic traffic graph reflects traffic before Dec 2016, even if your website is not in existence yet.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

For some keywords, I see the Positions in Organic Keywords are not updated for a long time. Can they be updated more often?

Tim Soulo [Ahrefs] avatar
Written by Tim Soulo [Ahrefs]
Updated over a week ago

Why did my Ahrefs Rank drop if I haven’t lost any links?

Tim Soulo [Ahrefs] avatar
Written by Tim Soulo [Ahrefs]
Updated over a week ago

Why is there a discrepancy between what I see in Google SERP and Ahrefs' Site Explorer?

Find out the reasons for a discrepancy between what you see in Google SERP and Site Explorer.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

Why does Ahrefs report a backlink as “lost” if I still see it on a page?

May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

I have Lite subscription, why don't I see all the organic keywords of a target website?

When I analyze a website in Ahrefs Site Explorer, some of the organic keywords are blurred. Why is that?
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

Is there a way to see the change in my website’s DR?

Tim Soulo [Ahrefs] avatar
Written by Tim Soulo [Ahrefs]
Updated over a week ago

How come traffic numbers reported by Ahrefs differ that much from data I see in Google Analytics?

Anna avatar
Written by Anna
Updated over a week ago

Why are there jagged lines in the Referring Pages graph?

Find out why some graphs of Referring Pages on the Overview of Site Explorer exhibit jagged lines.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

I can't find the "Best by shares" feature in Site Explorer. Is it no longer available?

Find out why the "Best by shares" report was removed and what is the alternative to get the data for social media measurement of pages.
Helen avatar
Written by Helen
Updated over a week ago

How can I see if a backlink identified by Ahrefs is on the page?

Find out how you can check whether backlinks found by Ahrefs is on a website.
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

How come the sum of all anchors percentage in Anchors Cloud is >100%

Please, read on to learn how anchors cloud percentage is calculated.
Anna avatar
Written by Anna
Updated over a week ago

How often does the Anchor Cloud section update in Ahrefs?

Helen avatar
Written by Helen
Updated over a week ago

Why are some anchors missing in my report?

Rebekah avatar
Written by Rebekah
Updated over a week ago

Why do the numbers under the "Platforms" categories not add up?

Find out the reason why the numbers under the "Platforms" categories in Backlinks report of Site Explorer do not add up.
Helen avatar
Written by Helen
Updated over a week ago

Which pricing plan do I need to get to use the Disavow Links function? I can't seem to locate the "Hide disavowed links" button?

Find out the plan required for using the disavow function and how to enable it on Ahrefs.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

If I disavow spam domains from my backlink list in Ahrefs, do I still need to do something with webmaster tools?

Tim Soulo [Ahrefs] avatar
Written by Tim Soulo [Ahrefs]
Updated over a week ago

Why is there a discrepancy between the no. of disavowed links shown on the Dashboard and Disavow Links page?

Find out what the number of disavowed links shown on Dashboard mean.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

What is the relationship between paid keywords and paid traffic value?

Find out the difference between paid keywords and paid traffic value
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

Why are some keywords not shown on your paid keywords report?

Find out why certain paid keywords are not shown on our paid keywords report
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago