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How to update payment info if subscription has ceased due to failed payment?
How to update payment info if subscription has ceased due to failed payment?

Find out how to renew your expired subscription

Anna avatar
Written by Anna
Updated over a week ago

If after getting an e-mail about unsuccessful payment, you try to update your billing details, but see the following message:

That means, your subscription already expired and there's no way to update details for it.  

Please, check its expiry date over here:

You might need to wait till account switches to Newbie to start a new subscription from our Pricing page.

Alternatively you can contact our support team and we will assist with renewing your subscription right away.

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