Account Access and Billing

Managing your account; upgrading, downgrading and cancellations; payment methods, invoices, VAT and billing cycles.

Anna avatar Helen avatar May Soon [Ahrefs] avatar +3
26 articles in this collection
Written by Anna, Helen, May Soon [Ahrefs] and 3 others
Your Account

Can I change my Ahrefs login email?

Find out about changing your Ahrefs login email, email for invoices and billing notifications and email for alert notifications.
Helen avatar
Written by Helen
Updated over a week ago

How do I change or reset my password?

Find out the 2 ways with which you can reset your password.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

What kind of emails will I receive from Ahrefs and how do I change the frequency of emails or disable them?

Find out how you can manage your Ahrefs' email subscriptions
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

How do I change the language of Ahrefs interface?

Find out what languages does Ahrefs' interface support and how to change the language settings.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

How can I update my personal particulars within Ahrefs' interface?

Helen avatar
Written by Helen
Updated over a week ago

How do I add a new user to my account?

For Advanced and Agency plans
Anna avatar
Written by Anna
Updated over a week ago

How do I check my subscription limits?

Learn how to check if you've hit the subscription limits, how much more you have, and when it resets.
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

When is the daily reset for Ahrefs' subscription limits?

Find out exactly when your daily credit limits are reset.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

Why am I being kicked out of Ahrefs account?

Find out why you can suddenly be logged out from your Ahrefs account
Vlad Koval avatar
Written by Vlad Koval
Updated over a week ago
Payment

How to update payment info if subscription has ceased due to failed payment?

Find out how to renew your expired subscription
Anna avatar
Written by Anna
Updated over a week ago

Why is there sales tax (VAT) and how do I get a refund?

Find out if sales tax applies to your country and how to claim your refund.
Helen avatar
Written by Helen
Updated over a week ago

I have several orders or the wrong order in my shopping cart. How do I clear it?

Anna avatar
Written by Anna
Updated over a week ago

What e-mail should I specify when making payment: the one attached to Ahrefs account or the one for billing/payer's one?

Please, read on to avoid confusion about your login e-mail.
Anna avatar
Written by Anna
Updated over a week ago

I have a VAT/GST ID, but can't see where to enter it when making payment

Here are instructions on how to apply your VAT or GST ID at the time of purchase to avoid being charged tax
Anna avatar
Written by Anna
Updated over a week ago

How can I change currency for my subscription?

Check if it's possible to change currency for a running subscription
Anna avatar
Written by Anna
Updated over a week ago

Why do I see a $1 charge on my credit card?

Find out what the $1 charge you see on your credit card is for.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago

Why is my next billing date different from expiry date?

Anna avatar
Written by Anna
Updated over a week ago

I used to pay for Ahrefs in my national currency. When I try to re-purchase, it shows me a different price. Why?

Read on to find out why price for subscription in your national currency may differ from what it used to be.
Anna avatar
Written by Anna
Updated over a week ago

How do I change the credit card or PayPal account that is linked to my Ahrefs account?

Find out how to change your payment details / payment method for your Ahrefs account.
May Soon [Ahrefs] avatar
Written by May Soon [Ahrefs]
Updated over a week ago