Account Access and Billing
Managing your account; upgrading, downgrading and cancellations; payment methods, invoices, VAT and billing cycles
By Anna and 8 others9 authors30 articles
Can I change my Ahrefs login email?
SAML SSO configuration
How do I change or reset my password?
What kind of emails will I receive from Ahrefs and how do I change the frequency of emails or disable them?
How do I change the language of Ahrefs interface?
How can I update my personal particulars within Ahrefs' interface?
How do I add a new user to my account?
How do I check my subscription limits?
Why am I being kicked out of Ahrefs account?
Why does Ahrefs keep asking me to verify my account?
Two-factor authentication (2FA)
Can I upgrade or downgrade my Ahrefs legacy subscription?
What's the difference between all the new Ahrefs plans launched in March 2022?
How are new plans different as compared to the old/ legacy plans?
How to control credits usage
How do I unsubscribe / cancel my subscription / close my account?
When do my weekly limits reset?
Can I pause or suspend my subscription?
How does "2 months free" discount work with a yearly plan?
My scheduled payment failed. How to re-try processing it?
How to update payment info if subscription has ceased due to failed payment?
Why am I charged GST/VAT/consumption tax/sales tax and how can I get it refunded?
What e-mail should I specify when making payment: the one attached to Ahrefs account or the one for billing/payer's one?
I have a VAT/GST ID, but can't see where to enter it when making payment
How can I change currency/language of the invoices for my subscription?
Why do I see a $1 charge on my credit card?
Why is my next billing date different from expiry date?
How do I change the credit card or PayPal account that is linked to my Ahrefs account?