Account Access and Billing

Managing your account; upgrading, downgrading and cancellations; payment methods, invoices, VAT and billing cycles

Anna avatar Helen avatar May Soon avatar +3
27 articles in this collection
Written by Anna, Helen, May Soon and 3 others
Your Account

Can I change my Ahrefs login email?

Find out about changing your Ahrefs login email, email for invoices and billing notifications and email for alert notifications
Anna avatar
Written by Anna
Updated over a week ago

How do I change or reset my password?

Find out the 2 ways with which you can reset your password
May Soon avatar
Written by May Soon
Updated over a week ago

What kind of emails will I receive from Ahrefs and how do I change the frequency of emails or disable them?

Find out how you can manage your Ahrefs' email subscriptions
Si Quan Ong avatar
Written by Si Quan Ong
Updated over a week ago

How do I change the language of Ahrefs interface?

Find out what languages does Ahrefs' interface support and how to change the language settings
May Soon avatar
Written by May Soon
Updated over a week ago

I've just paid for a trial - how do I log in?

Read on for the steps to take for activating your account and setting up password
Anna avatar
Written by Anna
Updated over a week ago

How can I update my personal particulars within Ahrefs' interface?

See what personal details you can change in your account and for what changes you need our assistance
Helen avatar
Written by Helen
Updated over a week ago

How do I add a new user to my account?

For Advanced and Agency plans
Anna avatar
Written by Anna
Updated over a week ago

How do I check my subscription limits?

Learn how to check if you've hit the subscription limits, how much more you have, and when it resets
Si Quan Ong avatar
Written by Si Quan Ong
Updated today

Why am I being kicked out of Ahrefs account?

Find out why you can suddenly be logged out from your Ahrefs account
Vlad Koval avatar
Written by Vlad Koval
Updated over a week ago
Payments

How does "2 months free" discount work with a yearly plan?

Find out what discount you get subscribing for our annual package
Anna avatar
Written by Anna
Updated over a week ago

My scheduled payment failed. How to re-try processing it?

Find out how to trigger a new payment attempt for your Ahrefs subscription to renew
Helen avatar
Written by Helen
Updated over a week ago

How to update payment info if subscription has ceased due to failed payment?

Find out how to renew your expired subscription
Anna avatar
Written by Anna
Updated over a week ago

Why is there sales tax (VAT) and how do I get a refund?

Find out if sales tax applies to your country and how to claim your refund
Helen avatar
Written by Helen
Updated over a week ago

I have several orders or the wrong order in my shopping cart. How do I clear it?

Read on how to get rid of a wrong product that appeared in your shopping cart
Anna avatar
Written by Anna
Updated over a week ago

What e-mail should I specify when making payment: the one attached to Ahrefs account or the one for billing/payer's one?

Please, read on to avoid confusion about your login e-mail
Anna avatar
Written by Anna
Updated over a week ago

I have a VAT/GST ID, but can't see where to enter it when making payment

Here are instructions on how to apply your VAT or GST ID at the time of purchase to avoid being charged tax
Anna avatar
Written by Anna
Updated over a week ago

How can I change currency for my subscription?

Check if it's possible to change currency for a running subscription
Anna avatar
Written by Anna
Updated over a week ago

Why do I see a $1 charge on my credit card?

Find out what the $1 charge you see on your credit card is for
May Soon avatar
Written by May Soon
Updated over a week ago

Why is my next billing date different from expiry date?

Find out why it may so happen that you see 2 different dates for subscription next billing and expiration and what may affect their change
Anna avatar
Written by Anna
Updated over a week ago

I used to pay for Ahrefs in my national currency. When I try to re-purchase, it shows me a different price. Why?

Read on to find out why price for subscription in your national currency may differ from what it used to be
Anna avatar
Written by Anna
Updated over a week ago

How do I change the credit card or PayPal account that is linked to my Ahrefs account?

Find out how to change your payment details / payment method for your Ahrefs account
May Soon avatar
Written by May Soon
Updated over a week ago