Account Access and Billing

Managing your account; upgrading, downgrading and cancellations; payment methods, invoices, VAT and billing cycles

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28 articles in this collection
Written by Anna, Helen, Clare and 5 others
Payments

How does "2 months free" discount work with a yearly plan?

Find out what discount you get subscribing for our annual package
Anna avatar
Written by Anna
Updated over a week ago

My scheduled payment failed. How to re-try processing it?

Find out how to trigger a new payment attempt for your Ahrefs subscription to renew
Helen avatar
Written by Helen
Updated over a week ago

How to update payment info if subscription has ceased due to failed payment?

Find out how to renew your expired subscription
Anna avatar
Written by Anna
Updated over a week ago

Why is there sales tax (VAT) and how do I get a refund?

Find out if sales tax applies to your country and how to claim your refund
Helen avatar
Written by Helen
Updated over a week ago

What e-mail should I specify when making payment: the one attached to Ahrefs account or the one for billing/payer's one?

Please, read on to avoid confusion about your login e-mail
Anna avatar
Written by Anna
Updated over a week ago

I have a VAT/GST ID, but can't see where to enter it when making payment

Here are instructions on how to apply your VAT or GST ID at the time of purchase to avoid being charged tax
Anna avatar
Written by Anna
Updated over a week ago

How can I change currency/language of the invoices for my subscription?

Check if it's possible to change currency for a running subscription
Anna avatar
Written by Anna
Updated over a week ago

Why do I see a $1 charge on my credit card?

Find out what the $1 charge you see on your credit card is for
May avatar
Written by May
Updated over a week ago

Why is my next billing date different from expiry date?

Find out why it may so happen that you see 2 different dates for subscription next billing and expiration and what may affect their change
Anna avatar
Written by Anna
Updated over a week ago

I used to pay for Ahrefs in my national currency. When I try to re-purchase, it shows me a different price. Why?

Read on to find out why price for subscription in your national currency may differ from what it used to be
Anna avatar
Written by Anna
Updated over a week ago

How do I change the credit card or PayPal account that is linked to my Ahrefs account?

Find out how to change your payment details / payment method for your Ahrefs account
May avatar
Written by May
Updated over a week ago