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My scheduled payment failed. How to re-try processing it?
My scheduled payment failed. How to re-try processing it?

Find out how to trigger a new payment attempt for your Ahrefs subscription to renew

Helen avatar
Written by Helen
Updated over a week ago

If your scheduled payment failed, there are 2 possible scenarios to trigger a new payment attempt. This is largely due to the fact that we have our billing on 2 different systems.

First, head on to "Payment methods" under "Billing" tab in your Account settings.

If you see the following "Lite/Standard etc. subscription details" link, head to Scenario #1.

If you see the following "FastSpring account" link, head to Scenario #2.

Scenario #1

Click on the "Lite/Standard etc. subscription details" link.

Then, click on the "Edit Subscription" button. If you can't find the link to click, hover your mouse near to the Edit Subscription words until a hand-click icon is shown:

Select "Update Payment Method" and click "Next".

Re-enter your existing or add the new credit card/PayPal account details accordingly. Then click "Update Payment Method".

Scenario #2

Click on the "FastSpring account" link.

In the Orders tab you will see all details of your order:

Switch to Subscriptions to see the payment option(s) you currently have on file. Click "Manage" > "Update payment method" option:

Update payment method (or if you do not need to change it, just re-enter the billing details anew) and save:

In case you have more than one payment method on file, please click on the "Use This" button for the payment method that you wish to use for your active subscription.

This will trigger an immediate new payment attempt and your Ahrefs subscription will be successfully extended for the next billing period.


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