If you come across this message about "Failed payment" in your Dashboard or Account settings:
Or received an email from us regarding a "payment attempt failed":
Then there are two ways in which you can re-attempt payment for the outstanding invoice:
Try the payment link emailed to you
Check the bottom for the email warning that the payment has failed, it would have a "Pay Now" button:
View unpaid invoices from Account settings or Dashboard
You would see a red notice banner on your dashboard or account settings. Click on the View Invoices button:
This will show the invoices that have not been paid:
You can click on the linked invoices to see the Invoice PDF itself, detailing the line items that are due.
Once ready, you can click on the Proceed to payment button or Pay button. If you don't see a new page opening up, please check if the pop-up has been blocked.
You will then be directed to agree to our Terms and Conditions, and then the Checkout page where you can re-enter your payment details to authorise the payment attempt.
If the existing card does not work, you can consider switching to a different credit card. For any questions about your billing you can reach out to our support team via our Live chat on https://help.ahrefs.com or via email at [email protected]